|
In
1998, the Chairman of Crothall Services Group, Graeme Crothall,
needed to improve the performance of his large and highly
distributed workforce, as well as improve the competitive position
of his company. The board directed that technology was the solution.
Crothall managers across the United States and Canada were
not even geared to use e-mail, but Mr. Crothall was tasked with
building, rolling-out and using the most technologically
sophisticated system in his industry.
Working
closely with Crothall, Improvement Interactive built a system that
not only improved operations but become part of the fabric of the
Crothall culture.
“The
Persistech Team helped us design, build and implement a suite of
software systems. Today
those systems have a substantial, positive, sustained and strategic
impact on our marketing, quality, operational and financial
performance,” says Graeme Crothall.
The
software that Improvement Interactive delivered, TeamCHIMES, is a
fully integrated performance suite, including applications for
financial reporting and control, operational optimization and
quality control. Click here to see the
TeamCHIMES portfolio.
Mr.
Crothall had decided to recruit Improvement Interactive because they
had built what he considered the most advanced technology in his
industry at that time. When signed, the contract represented the
single largest capital expenditure ever made by Crothall Services
Group. Crothall did not
regret the expenditure. Today, Crothall is perceived as one of the
most sophisticated providers of services in the industry.
Crothall
Service Group employs 11,000 people, manages over 25,000 individuals
and has a managed volume in excess of 500 million annually.
Crothall’s tremendous success over the last four years recently
lead them to be acquired by one of the largest service companies in
the world, The Compass Group. The Compass Group stated that one of
their main interests was in Crothall’s advanced technology. That
says a lot coming from a fourteen billion dollar giant.
|
About Crothall
October 1, 2001 marked the tenth anniversary of the formation of Crothall Services Group. During the past decade of service, Crothall Services has maintained the foundation on which it was built--offer clients' specialized, high-quality service, never promise more than can be delivered and always deliver more than promised.
This simple philosophy has helped Crothall Services to quickly become the third largest managed service provider in the healthcare industry while maintaining a consistent growth rate of over 35% annually.
Beginning with a handful of housekeeping accounts in 1991, Crothall Services Group now supplies housekeeping, laundry, maintenance, patient transportation, asset management and other services to 249 hospitals and eight colleges in 31 states and three Canadian provinces. Among these clients are some of the top institutions in the country including, Cedars Sinai Hospital in Los Angeles, Cleveland Clinics Hospital in Cleveland and Northwestern Hospital in Chicago.
The success of Crothall Services can be attributed to its many talented front line managers, hourly employees and support staff. Therefore, Crothall Services 10 year anniversary was dedicated to training, recognition and rewards programs for all levels of the organization.
Crothall’s Hospital Support Network services include housekeeping, laundry & linen, transportation services, facilities management, energy and asset management, cleaning and disinfections services. Crothall Asset Management Inc. (CAM), a subsidiary of Crothall Services Group, offers energy management and capital financing solutions. With over $300 million in project experience, the company employs a proven problem-solving process to engineer the technological, financial and functional improvements needed to cut costs, streamline operations and create the optimum asset value.
|
